Refund & Returns

We want customers to receive the product they ordered and to have a clear process when something goes wrong. This policy applies subject to applicable consumer-protection law.

Digital products

Digital products may be made available immediately after successful payment. Because access to a downloadable file cannot normally be returned once delivered, digital-product refund requests are reviewed case by case. We will consider requests involving duplicate charges, a file that cannot be accessed after reasonable troubleshooting, a materially incorrect product description, or another issue for which a refund is required by applicable law.

Before requesting a refund for a digital product, contact us through the Contact page and include your order number and a description of the issue. We may first provide a replacement file, corrected link or reasonable technical assistance where appropriate.

Physical products

If a physical product arrives damaged, defective, materially different from the description, or an incorrect item was supplied, contact us promptly through the Contact page with your order number and relevant details. Return eligibility depends on the product, its condition, the reason for return and applicable law. Please do not send an item back until return instructions have been provided.

Where a return is approved, the item should normally be returned in the condition in which it was received, together with included accessories or packaging where reasonably possible.

Refund processing

Approved refunds are normally returned through the original payment method or another lawful method available through the payment provider. Processing times can vary by bank or payment provider.

Nothing in this policy limits rights that cannot legally be excluded.