Frequently Asked Questions

Digital Products

What are Jaytuma Business Tools?

They are downloadable business-management templates and toolkits designed for entrepreneurs, professionals and small businesses.

How do I receive a digital product?

After successful payment, the download is delivered electronically using the digital-delivery system connected to our Shopify store.

Will a digital product be shipped to me?

No. Digital products do not require physical shipping.

What software do I need?

Most Jaytuma Business Tools are designed for Microsoft Excel. Check the individual product page for any specific requirements.

Can I share or resell the files?

No, unless the product page expressly states otherwise. Your purchase is for your own personal or business use and does not transfer resale or redistribution rights.

Do the tools replace an accountant?

No. They are management and productivity aids and are not a substitute for professional accounting, tax, legal or financial advice.

Payments

What currency are prices shown in?

The store currently prices products in Ghana cedis (GHS). Your bank or card provider may apply currency conversion where applicable.

What payment methods are available?

Available options are shown securely at checkout and may include supported card and mobile-money methods through the connected payment provider.

What if payment is deducted but I receive no order confirmation?

Please contact us before attempting another payment and include the email address used at checkout and any available transaction reference.

Physical Products

How long does delivery take?

Delivery time depends on the product and destination. Any applicable delivery estimate is shown on the product page or during checkout.

Can physical products and digital products be purchased together?

Yes, where Shopify checkout permits it. Digital items are delivered electronically while physical items follow their stated delivery process.

Returns and Refunds

Can I return a physical product?

Eligibility depends on the product condition, the reason for return and the return policy shown on the store. Contact us before sending anything back.

Can I request a refund for a digital product?

Because digital products are delivered electronically and may become accessible immediately, refund requests are reviewed case by case, subject to applicable law and the store's published refund policy.

Support

How can I contact Jaytuma?

Use the Contact page on the website. If your enquiry concerns an order, include your order number.

What information should I never send?

Never send your password, full card details, banking PIN or verification code through email, messaging apps or the Contact page.